IT Support Administrator (IT Department)

icon Mechanical is seeking qualified professionals to join our IT Department. We are a design engineering, fabrication and self-perform mechanical contractor headquartered in Granite City, IL. Ideal candidates are willing to take a “hands on” role, must have a team player attitude, and be motivated to learn and gain a general understanding of how to maintain icon’s current and future systems. This role will provide support oversight, remote and onsite technical computer, device, and network support to ensure icon Mechanical systems are running at peak performance.

The opportunities we are currently offering include the following:
– Support Administrator (1+ Years of Experience in a Similar Role)

Primary responsibilities for icon’s Support Administrator role include:
 Oversee all support inquiries and support team
 Resolve escalated and priority issues
 Develop and refine problem resolution process
 Respond, research, accurately troubleshoot and decipher problems by asking probing questions and utilizing available resources
 Purchase and set up laptops, mobile devices, workstations and related software for users
 Create, manage, and terminate (setup, access changes, password resets, etc.) end user accounts from authorized requests
 Maintain software and hardware inventories. Manage tracking program
 Manage company cell phone program, iPad, and MDM processes
 Identify internal and external support trends and takes steps to proactively prevent/solve problems

Primary qualifications and skills for icon’s Support Administrator role include:
 Associate’s Degree or an equivalent amount of relevant experience required
 Positive and professional attitude with excellent communication and analytical skills
 Strong work ethic and ability to self-motivate
 Technical aptitude with a focus on continuous learning and development
 Microsoft 365 experience. Ability to create accounts, delete accounts, lockout users, reset password, MFA and other tasks. Other app experience desired, Teams, SharePoint, etc.
 Microsoft Active Directory experience.
 Dell system experience

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution, please apply today. Compensation and Benefits include: Experienced Based Salary, Bonuses, 401k, Health Insurance, and ESOP.

Applications can be submitted to via completion of our online submission form at:  www.iconmech.com/about/careers


icon Mechanical is deeply committed to our corporate philosophy built on safety, commitment to quality, sustainability, diversity, and people. We create enriching experiences both for our clients and our team and strive to provide a work environment that facilitates awesomeness for everyone involved. If you think you’d be a good fit for our culture of innovation, meticulous execution, and celebrations of success, complete our career form to join the icon Mechanical family.