Service Dispatcher

icon Mechanical is looking for a motivated self-starter to take on the role of Service Department Dispatcher. This professional must have in-depth knowledge of HVAC services in order to translate the needs of our customers to the skilled technician who is a perfect fit for the call. To perform successfully, our Service Dispatcher must be able to match each available technician to a job based on that technician’s skill level and location.

In addition, our Service Dispatcher will be responsible for:

  • Maintaining the work schedules for field technicians and assure that all customercommitments are met in a timely manner
  • Providing logistical support to technicians
  • Communicating with both fellow employees and customers
  • Informing customers of the progress of service operations while ensuring that techniciansoperate in a cost-effective fashion

Skills

icon is looking for a flexible, detail-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines. Applicable skills of our Service Dispatcher include:

  • Familiarity of Field Work: Efficiently read fieldwork orders, knowledge of HVAC equipment
  • Adequate Computer Knowledge: Basic computer software, such as Microsoft Office Suites, in order to schedule jobs and employees efficiently. Must be willing to learn specified scheduling and accounting software.
  • Quick-Thinking Mindset: The ability to identify and resolve complex issues; the ability to make judgment calls regarding the best plan of action for a particular job.
  • Determined and Focused: Oversee our process from beginning to end, and a background in business studies may be beneficial. A strong work ethic and a “can-do” “let’s find a solution” attitude.
  • Effective Communication Method: Excellent communication skills and a knowledge of HVAC work and terminology are crucial. Must be able to serve as a liaison between customers and HVAC techs, and work schedule coordinator for HVAC companies.

This position will report directly to the Service Manager. High School diploma required. This is a full-time salaried position, compensation will be commensurate with experience. icon provides health insurance, dental, vacation and 401k program and is an EOE/M/F.


icon Mechanical is deeply committed to our corporate philosophy built on safety, commitment to quality, sustainability, diversity, and people. We create enriching experiences both for our clients and our team and strive to provide a work environment that facilitates awesomeness for everyone involved. If you think you’d be a good fit for our culture of innovation, meticulous execution, and celebrations of success, complete our career form to join the icon Mechanical family.