Service Account Manager (Nashville, TN)

icon Mechanical is seeking a qualified professional to join our Service Department as a Service Account Manager. We are a design engineering, fabrication and self-perform mechanical contractor. With offices in Granite City, IL, St. Louis, MO and Nashville, TN, icon has a diverse portfolio of clients extending across 42 states, and internationally in Mexico and St. Croix. Our team designs projects to be built, for market sectors which include healthcare, commercial, industrial and institutional.

We are currently looking for a Service Account Manager to join our Service team located at our office in Nashville, TN. Our ideal candidate for a Service Account Manager is someone who is personable, high energy, and who will bring a strong sense of leadership, direction and commitment to our service group and clients.

Primary responsibilities for icon Mechanical’s Service Account Manager include:

  • Maintaining the highest level of respect, support, and team atmosphere.
  • Creating positive working relationships and maintaining regular contact with assigned accounts and potential clients.
  • Positioning renewable service agreements as valuable, cost-effective partnerships and budgets whenever feasible.
  • Creating competitive, high-quality, and timely estimates and proposals. Negotiating value, address resistance, and close the sale.
  • Tracking renewal dates on maintenance contracts and ensuring customer satisfaction and positive account status before contract expiration.
  • Monitoring and maintaining service sales email inbox for support to service techs and new or existing clients to promptly provide repair and replacement cost options in addition to maintaining regular follow-up with Clients.
  • Seeking in-house technical advice and support whenever necessary, ensuring each proposal satisfies the customer’s service needs and wants.
  • Promoting icon’s various offerings where practical and communicating potential opportunities to the Service sales manager.
  • Keeping the service sales manager informed of progress, account status, and recent sales leads.
  • Maintaining close communication with Tech is essential for correctly understanding the client’s needs and providing practical solutions.

Primary qualifications for icon Mechanical’s Service Account Manager include:

  • Proven working experience in the Mechanical/HVAC industry.
  • HVAC trade school or college degree is a plus.
  • Knowledge of commercial HVAC equipment, piping systems, and sheet metal.
  • Ability to build preventive maintenance agreements to meet all the client’s needs and provide options in a fiduciary manner.
  • Ability to work within deadlines while having to multi-task with changing priorities.
  • Demonstrate confidence in their knowledge and are committed to researching the answers and finding the right solution for things they do not know.
  • Identify customer’s operational and environmental objectives, needs, and requirements. Actively listen, probe, and identify concerns. Clarify Icon’s capabilities and expertise and provide strategic technical solutions.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution, please apply today.

Compensation and Benefits include: Experience Based Salary, Employee Stock Ownership Program, 401K with Discretionary Company Contributions, Health, Dental, and Vision Insurance, Gym Reimbursement, Discretionary Annual bonus’, and Paid Time Off (Vacation; Sick Time).


icon Mechanical is deeply committed to our corporate philosophy built on safety, commitment to quality, sustainability, diversity, and people. We create enriching experiences both for our clients and our team and strive to provide a work environment that facilitates awesomeness for everyone involved. If you think you’d be a good fit for our culture of innovation, meticulous execution, and celebrations of success, complete our career form to join the icon Mechanical family.

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